Refund policy

Return & Refund Policy

At Empire Shopper, customer satisfaction is important to us.

Return Requests

Customers must contact us within 3 days of receiving their order to request a return. Requests submitted after this period may not be accepted.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
  * All original tags, labels, packaging, and accessories must be included.
  * Products that have been used, worn, damaged, or returned without original tags are not eligible for return.

  Return Shipping Costs

  * For orders under €500, the customer is responsible for all return shipping costs.
  * For orders of €500 or more, return shipping costs may be covered by AX Personal Shopper upon approval of the return request.

  Refunds

  Once the returned item has been received and inspected, approved refunds will be processed within 72 hours.

  Damaged or Incorrect Items

  If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide clear photos of the issue.

  Contact

  For return requests and refund inquiries, please contact:

  Email: support@empireshopper.store